Member FAQs

We want to make sure you have the membership type which is right for you! The following questions are most frequently asked regarding a membership.

Frequently Asked Questions

When can I make changes?

Please make changes to your account through a membership advisor between the 3rd and 25th of any month. This will ensure we have enough time to make your changes efficiently and correctly.



What changes can I make to my membership?

  • Add/remove individuals from membership
  • Change access to locations
  • Add/remove access to racquetball or tennis courts
  • Add/remove additional services - Spa Plus, etc.
  • Add/remove Childcare or Childcare Plus
  • Update financial information
  • Turn on/off house charging abilities (CTA)
  • Place membership on hold (please see Sportsclub Membership Hold Policy below)



How do I make changes to my account?

You can stop in and see any of our membership advisors! Our membership advisors are available: Mon-Thurs: 8am - 8pm Fri: 8am - 7pm Sat: 8am - 2pm Sun: 12pm - 4pm Holiday hours are posted on our website and within each club. Cancellation Policy We truly value each of our members, but we understand there are circumstances where you may need to cancel your membership with Sportsclub. You may visit one of the clubs to sign a cancellation form, email membership@sportsclubsc.com, or submit a letter stating your request via mail to: 27085 PO Box Greenville, SC 29616 All memberships (12 month contracts, Month-to-Month memberships, or annual memberships) must have a written notice no later than 30 days prior to termination of membership. Please contact a membership advisor if your membership is under a 12 month contract.



Sportsclub Membership Hold Policy

While we love for you to visit us often, we understand that your membership may need to be placed on hold from time to time. Whether an illness or injury, extended vacation, or military deployment prevents you from working out with us, our Membership Hold Option can help! Annual Members (Members who pay for the year in full in advance) Annual Members may place their membership on hold:

  • For a minimum of one week and a maximum of three consecutive months at a time
  • For a total of six months between renewals
  • No additional hold fee
Monthly Members (Members who pay dues on a monthly basis) Monthly Members may place their membership on hold:
  • For a minimum of one calendar month and a maximum of three consecutive months
  • As often as needed while adhering to the time frames listed above
  • With a $10 hold fee charged to the Monthly Member's account, in lieu of their monthly dues
Membership holds cannot be backdated. Be sure to let us know of your plans to place your membership on hold ahead of time so you can get full credit. If you need to place your membership on hold or have other questions concerning your membership, please stop by to see a Membership Advisor or contact us at membership@sportsclubsc.com.



Do you have any other Questions?

If you have any questions about your account, please feel free to contact us at any time! Email us: membership@sportsclubsc.com Call us: 864.288.7220 (Greenville), 864.228.8282 (Simpsonville), 864.675.5808 (Simpsonville)



How old you have to be to work out?

FITNESS FLOOR:

Children under the age of 14* are prohibited from being on or using any cardio or weight equipment on the Fitness Floor. Infants in strollers or car seats are not permitted on the Fitness Floor.

*Children 11 – 13, who have completed Youth Experience, are welcome to use equipment on the Fitness Floor (please see restriction regarding the Free Weight Area below) whenever their parent/guardian (adult member over the age of 18) is also in the building.

FREE WEIGHT AREA:

Children under the age of 14* are prohibited from being in the Free Weight Area without an adult.

*Children 11 – 13, who have completed Youth Experience, are welcome to use the Free Weight Area ONLY when directly supervised by a parent/guardian (adult member over the age 18).



What are the ages, costs, and how long may they stay in Childcare?

In order to use Childcare, the child must be active on a Family, Plus Child, or Childcare Monthly Fee Membership; otherwise, $5 Childcare Daily Fee required.

Children 8 weeks through 13* years MUST be checked into Childcare by a parent/guardian (adult member over the age of 18) unless they are participating in a specific, staff-led lesson, class, program, or activity.

Children may stay in Childcare for up to 2 hours.

*Children 11 – 13 who have completed Youth Experience may be checked into Childcare by a parent/guardian (adult member over the age of 18) if they do not want to work out. Youth Experience graduates checked into Childcare may not check themselves out. The parent/guardian that checked them into Childcare must also check them out of Childcare.



What are your guest policies?

ADULT GUEST POLICIES AND FEES:
• In-Town Guests - Pay either a $15 guest fee, or if they are interested in a membership, they can see a MA and get a 3-day pass.
• Out-of-Town Guests - Will either pay a $15 guest fee, purchase a temporary membership, or can have Out of Town Guest passes purchased for them by an existing member.



Are Group Fitness classes included in the membership price?

Yes, Group Fitness classes are included in the membership monthly rate. Reformer, FIT Camp, Personal Training, and PEAK Level Training are not considered Group Fitness classes and require an additional fee.