As a world community, were tackling unprecedented challenges right now that are requiring us to all make changes. The information below lets you know more about how Sportsclub Kids is adapting to these uncertain times. We will keep this page up-to-date to make sure you have accurate information about how we are responding to coronavirus.
As we all do our best to navigate these challenges, please know that we are here for you. If you have any questions not covered below or if there is any way we can support you and your family, please reach out to us at email@example.com
Stay healthy! We hope to see you all soon!
Click on the question below to read the answer:
What is happening with Sportsclub Kids programs right now?
All of our programs are closed through June 26, 2020 to help safeguard the well-being of our campers and our community. We are contacting everyone who was registered for programs during that time. We will post updates here and on Facebook and Instagram as soon as we have them.
In the meantime, we know that life is difficult right now and that all of our parents are working hard to keep their kids active and happy all day. Please check out our At-Home Resources page for activities and ideas and let us know if there is anything we can do to help!
How can I get in touch with someone at Sportsclub Kids?
Our camp director, Lauren, is working from home, so the best way to get in touch with us is by emailing her at or firstname.lastname@example.org. Please allow 48 hours for a response due to the high volume of emails we are receiving right now. Lauren will also be available by phone on Fridays 12:00-4:00 PM at 864.331.2530 and will return any voicemails we have received then. For safety reasons, she will not be taking any in-person meetings, though if you would like to make a payment in person, she will come to the door during her office hours to get your payment and will bring your receipt back to you after she has processed it.
How is Sportsclub Kids making decisions about programming?
Part of our mission is to promote and protect the well-being of our campers, and we are keeping that mission at the heart of every decision we make. To assess what is in the best interest of our campers and community, we are following the decisions made by the governor as well as the recommendations of:
Other organizations that we are turning to for guidance include:
The CDC is expected to publish guidance for summer programming at the beginning of May, and we look forward to having this resource to guide our decisions.
We are grateful for the hard work all of these organizations are doing!
Will Sportsclub Kids have Summer Camp this year as scheduled?
Camp will be closed the first 3 weeks of summer (June 8-12, June 15-19, and June 22-26). This was a difficult decision for us to make as we know how important camp is to you and your children. We do not want to miss out on a single second of camp, but there is too much unknown right now for us to be confident that we can deliver the same level of safety and quality of programming that you depend on us for.
We are optimistic that we will be able to run our camp programs safely in July and August. We will update everyone about this no later than Friday, May 29, 2020. As we navigate these uncertain times, we will keep you updated and will do our best to give at least 4-weeks' notice before any changes that affect our camp schedule. At this time, I do not anticipate needing to cancel all of camp, but we will make that very difficult decision if it’s in the best interest of our campers and community. Please join us in fervently hoping that is not necessary!
If Sportsclub Kids is able to have Summer Camp, will it be the same as previous years?
Some things about Sportsclub Kids will always be the same! We will always be an environment where campers have a great time and are able to grow. We will always have amazing, fun staff who are trained to prioritize your campers' safety. We will always be a place where you are comfortable leaving your child knowing that they are well-cared for and having a wonderful experience.
However, if Summer Camp is able to open this year as we hope, there will also be changes. Adapting to challenges is one of the things camps do best! As we await guidelines from the CDC, we do not know what all of these will be yet, but based on CDC recommendations for childcare programs that are currently in operation for essential workers and the resources being released by the American Camp Association and others, these are some of the changes we may need to make to ensure we can provide a safe environment (please note that none of these changes have been made as of the last time this site was updated):
Health screenings as campers arrive each day that include no-contact temperature checks
Smaller groups with little or no mixing between groups
Staff wearing face masks
Changes to drop-off and pick-up procedures to spread out children's arrivals and departures and limit building access to those who have passed a health screening
Changes to activities to prevent physical contact, limit or eliminate the sharing of supplies, and encourage physical distancing (We prefer the term "physical distancing" because camp is ALL ABOUT having fun, enriching social experiences, and we won't let a little distance between us get in the way of that!)
Changes in the field trip schedule or even elimination of trips outside of camp
Increased cleaning and sanitizing procedures with a significant emphasis placed on washing hands and using hand sanitizer for staff and children
The safety of our campers and our community is important to us, and we are committed to following the recommendations of public health officials. As we learn what we will need to do, we will post updates here and email all camp families updates before our programs begin.
When will Sportsclub Kids make a final decision about Summer Camp?
Right now, we are taking things day-by-day, but we know that parents need to know what to plan for. We will send out weekly updates to everyone currently enrolled in camp until we make a final decision, and we will have an announcement about June camp weeks by Monday, May 11. Announcements about all other weeks of camp will be made at least 4 weeks in advance.
If Sportsclub Kids cancels a week of camp my child is scheduled to attend, what happens to the tuition I have paid?
In our 14 years of providing Greenville's best camps, this is the first time we have had to consider cancelling camp weeks, and we wish that we did not need to think about it now! If we have to cancel a camp session that your child is attending, we will first try to get your child in another week of camp. If our availability or your schedule will not allow that or we end up having to cancel camp for the entire summer, we will refund anything above your deposit and apply your deposit to Summer 2021. Applying your deposit to Summer 2021 lets us to accomplish two things: (1) it makes sure we are able to give you the value of every penny you paid to us, while also (2) helping us cover expenses we have already paid for summer 2020 so we will be in good financial condition to resume our programming when it is safe to do so!
If your child is a rising 9th grader and will not be eligible to attend camp in Summer 2021, we will refund you in full less a $25 per camper fee that will cover the per camper fees we have paid for our registration software and other non-refundable expenses.
I'm not sure if I'll be comfortable with my child being in Camp this summer--when do I need to make that decision?
We know that you are just as uncertain as we are and are struggling to figure out what the best decision is for your family. Per our Terms and Conditions of Enrollment, May 1, 2020 is the last day to cancel camp weeks; however, we are extending that date to May 25, 2020 for cancellations due to the coronavirus. This date is two weeks before camp is currently scheduled to begin, which allows you additional time to decide what you want to do while also allowing us time to make adjustments and prepare for camp. We may make further changes to our cancellation deadline, if needed.
What happens with the tuition I have paid if I am not comfortable with my children being in camp this summer?
It is important to us that you are able to make decisions for your family that you are comfortable with, and we do not want there to be negative financial repercussions for you doing that. Prior to May 25, if you cancel camp weeks over coronavirus concerns, we will refund everything over your deposit and apply your deposit to Summer 2021. May 25 is the last day to cancel with a refund.
If I end up needing a refund, when should I expect to receive it?
We will process refunds as soon as we can. Depending on the volume of refunds we have to process, however, it may take us 1-2 weeks to process them. Once we have processed them, refunds typically take 7-14 days to show up in your account.
Are Summer Camp payments still due May 1, 2020?
No, the deadline for camp payments has been moved back to Monday, May 11, 2020 (unless you have set up a payment plan with us that spreads those payments out over more time). I know that many of you are in different financial situations now than you were when you registered for Camp--if that is the case, please talk to me about setting up a payment plan.
How do I make my payment if the staff is working remotely?
We do not have the capacity to accept online payments yet (hopefully next year!). If you have a card on file with us, you can authorize payment via email with our camp director, Lauren (email@example.com). If you do not have a card on file with us, you can email Lauren to arrange to talk to her by phone. Lauren will also be available by phone on Fridays 12:00PM-4:00PM at 864.331.2530. Additionally, Lauren will be available by phone 10:00-5:00 on Friday, May 8 and Monday, May 11. If you call and get our voicemail, please leave a message, and she will call you back before she leaves for the day. If you prefer to pay by check, you may come during the hours listed above, and Lauren will come to the door to get your check and then will bring your receipt back to you. For safety reasons, we are not accepting cash payments.
If you have a question we have not addressed, please email Lauren, our Camp Director, at firstname.lastname@example.org!